Order and return policy

Order and return policy

Types of Email Confirmation

After you place an order with www.ashitaba.com, we email you with pertinent information about your order’s status.

For instance, soon after you place an order, we send an email confirming we have received it.

We send a second confirmation email when your order has shipped. We send more than one shipment confirmation email if we fulfill the order in multiple shipments. We might also send other emails about your order’s status, if necessary. Please save these emails for your records

Where can I ship my order?

We ship most items to all 50 states plus these U.S. protectorates and territories: American Samoa, Federated States of Micronesia,
Guam, Marshall Islands, Northern Mariana Islands, Palau, and U.S. Virgin Islands.
We ship most items to APO/FPO military addresses. Delivery takes 3 to 6 weeks. Items we cannot ship to these addresses are identified on the item page or when you click “See estimated arrival date” on the item page. Further restrictions on item type, size, and weight may exist in the country where the APO/FPO address is located. Please contact your post office to verify item type, size, and weight restrictions for the country where your APO/FPO address is located. Except as stated above for APO/FPO addresses and U.S.  protectorates and territories, we ship to international destinations only if payment is in advance by International Cashier Check or Paypal.

Additional charges may apply, please contact us for details.

Return Policy

All UNOPENED merchandise may be returned within 7 days of the date you receive your merchandise. A 25% restocking fee will be applied to your account.
Note: We have no control over the carriers. Once the package is shipped, we are not responsible for any delays caused by the carriers.

 

See below for detailed guidelines:

  • All returns/exchanges are required to be labeled with an RMA (Return Merchandise Authorization) number, which has to be obtained from our returns department before you send the product back to us.
    RMA numbers are valid for ten days only.
  • Each item to be returned will need a unique RMA number. Products sent back without valid RMA numbers will not be accepted.
  • Any package received without an RMA number on the label will be returned to you. To receive RMA number, please be sure to send an email to customerservice@ashitaba.com
  • Defective products can be returned for replacement of the same product, without a restocking fee being assessed. The return shipping is at the customer’s expense. Upon receipt of the returned defective product by our warehouse personnel, we will ship the
    replacement product to you from our facility. There is no additional shipping charge incurred by the customer for this third leg of the process